Last updated 10 November 2026. Details in [square brackets] are still to be completed by Brush Brush.
Cancelling a pre-order
You can cancel your pre-order at any time before it ships for a full refund. Email [contact email] with your order number. We refund you to your original payment method within 14 days.
If your order is delayed beyond [ship date], we will email you a new date. You can then cancel for a full refund or keep your pre-order.
Changing your mind after delivery
You have 14 days from the day your order arrives to tell us you want to cancel, and a further 14 days to send it back. We extend this to 30 days from delivery.
For hygiene reasons, we can only accept a change-of-mind return if the brush is unused and still sealed in its original packaging. This does not affect your rights if your brush is faulty.
Faulty or wrong items
If your brush arrives damaged or faulty, or we sent the wrong item, email [contact email] within 30 days of delivery with your order number and a photo. We will replace it or give you a full refund, including any return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.
How to return an item
- Email [contact email] with your order number before sending anything back.
- Post the item to: [Returns address].
- For change-of-mind returns, you pay the return postage. We recommend a tracked service.
Refunds
We refund you within 14 days of receiving your return, to your original payment method. For change-of-mind returns, we refund the price of the item and the standard delivery charge.